Time period: We guarantee you the right to return the product within 14 days from the date of receiving the order.
Product Condition: Product must be unused and in original condition with all accessories and original packaging.
Proof: Please attach your purchase receipt or order number to facilitate the return process.
Unfortunately, there are some products that cannot be returned for health and safety reasons, such as:
Personal products: Underwear and cosmetics that have been opened.
Products that are specially designed to order or according to the customer’s personal measurements.
Return Request: You can initiate the return process by contacting us via email: info@milanostore.com, and we will guide you through the process steps.
Return Shipping: Customer is responsible for shipping costs to return the product, unless there is an order error on our part.
Return Confirmation: Once we receive and inspect the product, we will notify you of the approval status of your return request.
Refund Method: If your return request is approved, a refund will be issued using the same payment method you used when purchasing.
Refund Period: It may take 7-14 business days for the amount to be refunded to your account depending on the policy of your bank or credit card company.
Replacement Request: We provide the option to replace the product with another product if available, if you have a problem with the original product.
Defects and Technical Problems: If the product is defective or damaged upon receipt, please contact us directly so that we can address the issue and provide an appropriate solution.
Cancellation before shipment: You can cancel orders that have not yet shipped without any charge. Please contact us as soon as possible to confirm the cancellation.
Cancellation after shipment: If the order has already been shipped, you must wait to receive the product and follow the return procedures mentioned above.
If you have any questions about our refund and return policy, please contact us via email: info@milanostore.com and we will be happy to assist you.
